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SHIPPING & RETURNS

Shipping Policy

At Olive Tree, we aim to get your order to you as quickly and efficiently as possible. Here is our shipping policy:

  1. We offer standard shipping with delivery within 7 working days.

  2. Orders are processed and shipped within 5 business days, unless otherwise stated.

  3. We do not ship on weekends or holidays.

  4. We offer free shipping on all orders above 199AED. For orders below 199AED, shipping rates are calculated based on the destination, size, and weight of your order. You can view the shipping cost for your order by adding items to your cart and entering your shipping address.

  5. We are only able to ship to addresses within the UAE at this time.

  6. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

  7. We are not responsible for lost or stolen packages. If you have not received your order within the expected delivery time, please contact us.

  8. We reserve the right to refuse or cancel orders at any time.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.

Return & Exchange Policy

At Olive Tree, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of receipt for a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached. We reserve the right to refuse returns that do not meet these criteria.

Please note that customised goods, such as items with embroidered initials, may be subject to certain fees for returns or exchanges. This will be explained to you at the time of your return request.

To initiate a return, please contact us with your order number and the reason for the return. We will provide you with further instructions on how to proceed.

We do not cover the cost of return shipping, unless the item is defective or we made a mistake in your order. In these cases, we will provide a prepaid shipping label for you to use.

We aim to process returns as quickly as possible, but please allow up to 7 business days for your return to be processed once it has been received.

If you have any questions or concerns about our return policy, please don't hesitate to contact us.

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